Getting rid of skip_nax_wizard=true for your facebook page

As mentioned in my previous post, for the company I work for I have created a facebook page. Initially, I would always get to see the “Getting Started” page of facebook whenever I was using my personal account to view the AIMMS facebook page. After I got enough of likes, this getting started tab page was automatically removed.

However, if I used my personal account to view the facebook page, I still would not be able to see any of the custom tab pages I created: almost every tab page I would click on resulted in a redirect to the getting started page of facebook, which redirected automatically again to https://www.facebook.com/aimms.optimization?skip_nax_wizard=true, which defaulted to showing the wall of the AIMMS facebook page. This was especially annoying for the insights, as I was not able to view the insights. The only workaround for this was to click on the link “Use facebook as AIMMS”, after which I was able to see the insights. I just did not like the additional steps required for it :)

After I created the page, I made one of my colleages an administrator also. The other day I checked with him and when he was using his account, he was able to get to the insights tab page and all the other tab pages, while being logged in with his personal account.

On the internet, the only thing I could find about the skip_nax_wizard=true, is that it would automatically disappear. After I saw that for my colleague there was no problem, I figured there must have gone something wrong with my account.

I filed a bug-report with facebook and right away got the message that they will read all the bugs, but might not respond to them. However, after a couple of days, I went back to the company facebook page with my personal account and all of a sudden I got two additional questions again, one of which was to provide a picture for the facebook page (which I already had set up). It appeared somehow a small reset was done somewhere.

The best news was that from this moment on, I am now able to view the insights of the company page without having to first use facebook as AIMMS again!

If you do have a similar problem, you might want to try to just send an error report to facebook.

5 thoughts on “Getting rid of skip_nax_wizard=true for your facebook page

  1. Hi,
    I was wondering if you still have a copy of the error report you send to FB for this problem, because I have the same problem and have send a report but did not receive any reply or feedback back, and now I’m wondering that maybe because I did not explain my problem correctly.
    so if you do, I would really appreciate the help so I can get my page working as it should before the Timeline kicks In because doing the preview I realized that it gets worse with this problem.

    thanks in advance,
    Sincerly,

    Rachid de Wind

  2. I have had the same problem. Also filed a bug report but never heard from it again. Is it a fix that Facebook has to do or can I resolve the problem myself? Really annoying!

  3. Hi Rachid,

    I don’t have the exact error report anymore. I just described the problem I encountered.

    After I sent the error report, I just received some standard email:

    Hi,

    Thank you for submitting this bug report and taking time to help us improve the site. Unfortunately, we are unable to respond to every bug report individually, but we are reading them.

    Screen shots often help our team diagnose problems that users are seeing. If you did not send a screen shot with your report, please follow the directions listed here:

    http://www.facebook.com/help.php?page=971

    Once you have saved the screen shot, attach it in a response to this email. If your issue is unfamiliar to our team, we may contact you for more details. If we have identified and are troubleshooting your issue, we will not need to contact you for more details.

    For more information about issues currently affecting the site, please visit the Facebook Known Issues Page at http://www.facebook.com/KnownIssues. We appreciate your patience and feedback as we work to improve your Facebook experience.

    Thanks,
    The Facebook Team

    To this particular email, I only replied that I did see the weird behavior that one of my colleagues who I had made administrator of the page did not see this particular behavior.

    After I sent that email, I never heard anything else from the facebook team and all of a sudden I got the two additional “getting-started” questions when going to the page (i.e. Set type of product, provide display picture). After I answered those two questions, I was able to use my regular account to view insights and everything without the skip_nax_wizard stuff.

    I am pretty sure that they did do something, as I think it is unlikely that I would get these questions just all of a sudden… ;)

  4. Hi Wendy,

    I am pretty sure it must be something that facebook must fix. I don’t think that I did anything different to just get those questions all of a sudden.

    Guido Diepen

  5. If anybody has an idea whether you actually can do something about it yourself, please post it here also :)

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